- Welcome drink
- In-house English speaking tour guide
- Cruise itinerary & program
- Entrance and sightseeing fees
- Luxury cabin and suites with AC
- Luxury en-suite bathroom
- Full board meal
- Tai Chi session
- Insurance, services charges
- Beverages, tips, personal expenses
- Massage services
- All other services not clearly mentioned in the inclusions list
- More than 15 days prior to check-in: 10% of total rates
- From 14 to 7 days prior to check-in: 50% of total rates
- Less than 6 hours prior to check-in: 100% of total rates
- No-show: 100% of total rate
Cancellation due to bad weather :
If the cancellation is announced by the Management Board of Halong Bay, depend on the timing of the cancellation, the following policies will be applied:
- Before departure from Hanoi to Halong Bay (none of the services has been used): 100% refund.
- During the trip (some services have been used: transfer, lunch, day trip, hotel in Halong, etc.): used services will be charged, the rest will be refunded.
- If the trip is cut down from 2 nights to 1 night, tourists will be charged a 2 days/1 night trip, plus other used services, the rest will be refunded.
- The final cost will be confirmed by us to your email. In all cases, please contact us immediately for any urgent help.